Neglected software update caused widespread Telstra network outage, CEO tells Senate inquiry

6 days ago

Vicki Brady told senators maintenance staff were unaware of mass outage risk as critical software failure ‘rippled slowly across the network’

Telstra has blamed the lack of a software update on a key time-keeping system for an outage that caused nationwide chaos last week, with its maintenance teams also unaware of a design change that affected how it would reset.

Telstra’s chief executive, Vicki Brady, told a Senate inquiry into the mobile outage on Friday that 45% of all calls and data sessions last Wednesday were affected when the network went down shortly before 4.30am AEST.

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